To find out the customer satisfaction towards airtel and vodafone services at avadi. Limitations of the study the study has been conducted only in thiruvananthapuram city. The primary objective of this study is to find out the consumer preference and satisfaction towards laptops with special reference to chennai. Abstract this paper have prepared to study on how consumer satisfied on using airtel network. A study on customer satisfaction on airtel essay 9386 words. Search and upload all types of project report on customer satisfaction on mobile service provider networks projects for mbas on. This project titled on customer satisfaction towards reliance jio is being conducted to identify factors and provide revolutionary 4g lte coverage and highspeed wifi. Employee satisfaction and growth analysis tata steel, jamshedpur 1047. Airtel customer satisfaction free download as word doc. Airtel a study of consumer satisfaction on airtel bartleby.
A study on customer satisfaction towards airtel network. To analyze the consumers perception towards airtel 4. Customer satisfaction towards reliance jio this summer training project report is based on the telecom sector as the telecom sector is growing at a very good pace. Project on customer satisfaction towards airtel essay. To know the company performance in different department on customer feedback. Explore marketing projects for mba pdf, marketing projects, advertising project topics or ideas, sales based research projects, latest synopsis examples, samples, structure abstract, base papers, source code, thesis ideas, phd dissertation for mba students, reports in pdf, doc and ppt for final year mba, diploma, bsc, msc, btech and mtech students for the year 2015 and 2016.
The various statistical tools were applied to interpret the data. Airtel customer satisfaction telephone marketing scribd. A study on customer satisfaction on airtel essay example. Out of the various network providers airtel stands first. Pdf customer satisfaction is the degree of satisfaction provided bythe. Therefore, it can be inferred from the table that the customers have high expectation whereas. Every firm is expected to maximize the satisfaction in order to get more market share and profit. Airtel is the worlds third largest mobile telecommunications company with over 261 million subscribers across 150 countries as of august 2012. For example, a focus on customer satisfaction can work alongside existing segmentations to support. A project report on understanding the consumer satisfaction towards airtel broadband service by babasab patil karisatte. Airtel a study of consumer satisfaction on airtel 4474 words 18 pages. This research paper a study on customer satisfaction on using reliance 4g jio service in vallam thanjavur district is carried out with an objective to identify the customer satisfaction on reliance jio sim services in thanjavur district and to find out the customers satisfaction towards using the jio 4g services. To know the satisfaction level of consumers towards airtel products and services. Nivetha5 1hod, commerce ua day, psg college of arts and science, coimbatore 2, 3, 4 iii b.
Out of the various network providers airtel stands first in providing 4g services in india. Customer, satisfaction, growing, telecom, services 1. Customer satisfaction towards reliance jio network r. Jayaraman2 1department of commerce, sri vidya mandir arts and science college, india 2department of economics, periyar university, india abstract the entitled customer satisfaction towards reliance jio sim with. A study on customers satisfaction of airtel mobile phone. Attitudes and opinion of consumer towards electronic productsa study on lg electronics in delhi region 1045.
The three months of internship program at airtel bangladesh limited gave me the. Balance sheet is a statement of the financial position of an enterprise at a particular point of time. The study was carried out from 1st may to 30th june 2015. A study on customer satisfaction towards airtel with special. Customer satisfaction towards telcommunicat ion service provider a study o n reliance j io dr. This is a research report on project report on customer satisfaction on mobile service provider networks by aditi shah in others category.
Kranthi kumar 3 1assistant professor, itm business school, warangal, india 2,3pgdm student, itm business school, warangal, india abstract the purpose of the study is to analyze the. A project report on customer satisfaction towards depository. Assaari and karia1 2000 in their paper titled, churn management towards customer satisfaction. Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. The frame work through which the various components of a research project are brought. Hence, the present study was undertaken with an objective to compare the perception and customer satisfaction towards quality of services provided by the public and private sector banks. Project on customer satisfaction towards airtel sample. Major project report on study of customer satisfaction towards airtel submitted in partial fulfillment of the requirements for bba general programme of guru gobind singh indraprastha university, delhi submitted by. The study undertaken at ranipet, convenience sampling was adopted. To study on customer satisfaction toward vodafone mobile service. M 11 his study entitled on a study on customer satisfaction towards bsnl with special reference to the city of coimbatore focuses to know whether customer receive the service in time and is it fulfilling their needs to desired levels.
Essay about airtel a study of consumer satisfaction on airtel. Review of literature on customer satisfaction towards airtel. The project entitled a study on customer awareness and preference towards prepaid airtel mobile internet service in coimbatore city is carried out with an objective to determine the customer awareness and preference. Though there are more number of service providers in the market, airtel is playing a vital role in attracting a huge number of customers through the advancement towards 4g services. Interacting with the customers understanding there problems and trying to short them out. Project on customer satisfaction towards airtel essay example. A study on customers satisfaction towards dth service in. Customer satisfaction can be defined in many different ways. Each report is customized to the individual organization highlighting the.
The primary objective of this study is to find out the consumer preference and satisfaction towards laptops with special reference to dharampuri. Airtel has gsm network in all countries in which it operates, providing 2g, 3g and 4g services depending upon the country of operation. Technological advancement in the mobile communication is attracting a wide range of users. Customer satisfaction towards telcommunicat ion service. To create interest as well as find out the potential new consumers 3. Executive summary it was in 1970 that sanjay gandhi envisioned the manufacture of maruti which is known popularly as the peoples car it is maruti which is known to give wheels to the nation. The company is also implementing a submarine cable project connecting. Project report on effectiveness of customer relationship management at airtel. Narender singh bhandari bba semestervi enrollment no 000000000 lingayas lalita devi institute of. A project report on customer satisfaction survey of maruti.
Finding the right way for a company depends on understanding your customer and on having a clear vision of the role that customer satisfaction is to play in the strategy. To obtain the customer satisfaction levels on airtel. The study involves in analyzing the satisfaction of customer towards jio network and the data is collected from. Apr 25, 2019 to study on customer satisfaction toward vodafone mobile service. A study on customers satisfaction towards dth service in gobichettipalayam town. Each day was a new challenge to face and proceed towards completion of the project. Jio sim is more compatible to most of the apps than other sim cards makes in to penetrate in to the market. May 09, 2016 study of customer satisfaction on airtel 1. Customer satisfaction level of prepaid subscribers of airtel. The purpose of this study is to compare customer satisfaction towards airtel and vodafone services in coimbatore and nilgiris district. Project report on crm, mba project report on customer. Customer satisfaction level of prepaid subscribers of. Major project report on study of customer satisfaction towards airtel submitted in partial.
Relationships have proved to be the central element in the success of business since time immemorial. This project titled on customer satisfaction towards reliance jio is being conducted to identify factors and provide revolutionary 4g lte coverage and highspeed wifi services of reliance jio. Four years later, when the company offered icici banks shares to the public, icicis shareholding was reduced to 46%. This research paper a study on customer satisfaction on using reliance 4g jio service in vallam thanjavur district is carried out with an objective to identify the customer satisfaction on reliance jio sim services in thanjavur district and to find out the customers satisfaction towards using. To understand the awareness of airtel products among consumers in the market. So this study wants to find the customer satisfaction towards jio services. Project on customer satisfaction towards airtel sample essay.
To study the level of customer satisfaction towards bajaj a project report submitted to the. The project entitled a study on customer satisfaction of airtel mobile network in chennai is carried out with an objective to determine the consumer preference and satisfaction. Project report on customer satisfaction on mobile service. May 08, 2019 customer satisfaction towards reliance jio this summer training project report is based on the telecom sector as the telecom sector is growing at a very good pace. A study on customer satisfaction towards airtel money a. To study on customer satisfaction toward vodafone mobile. The project entitled a study on customer satisfaction towards airtel in dharampuri district is carried out with an objective to determine the consumer preference and satisfaction. A case of cellular operations in malaysia have viewed that customer satisfaction and customer service have been critical factors of the cellular industry. A study on customer satisfaction towards airtel with.
Internal customer satisfaction, project report mba internal. Customer is the king, this is all the more apt for todays business environment where, all other factors remaining more or less constant, it is the value addition to the customer that is making all the difference. Review of literature customer satisfaction is one of the major determinants of performance and. Airtel, 11% of the respondents preferred dish tv, 7% of. Airtel a study of consumer satisfaction on airtel studymode. A study on customer satisfaction on airtel 9400 words. Project report on customer satisfaction pdf download. Table 4 ttest for significant difference between male and female respondents with respect to the factors of customer satisfaction. To study the customer satisfaction with regard to the net work, call center, clarity and the billing system to know the company performance in different departments on customer feedback. A study on customer awareness and preference towards prepaid airtel mobile internet service in coimbatore city dr s. The project entitled a study on customer satisfaction towards airtel in dharampuri district is carried out with an objective to determine the consumer. M 11 his study entitled on a study on customer satisfaction towards bsnl with special reference to the city of coimbatore focuses to know whether customer receive the service in time and is it. I chose to spend my maximum time at customer service desk csd so as to understand the customer psyche because csd was the place where all the queries used to come and get. The primary objective of this study is to find out the consumer preference and satisfaction towards laptops with special reference to.
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